Last Updated on the 12th of February 2025
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our gym, use our services, or interact with us online.
1. Information We Collect
We collect information from you when you register for our services, book classes, make a purchase, or interact with us in any other way. The types of personal data we may collect include:
- Personal Identifiers: Name, email address, phone number, and date of birth.
- Health Information: Fitness goals, medical conditions, exercise limitations, injury history, and dietary preferences (only if voluntarily provided).
- Payment Information: Credit card or debit card details, billing information, and payment history.
- Usage Data: Information about your interaction with our website, mobile apps, or gym services, such as class bookings and attendance, workout history, and usage patterns.
- Demographic Information: Gender, age, and location (if voluntarily provided).
2. How We Use Your Information
The information we collect is used for the following purposes:
- To Provide Services: To process membership registrations, book classes, schedule personal training sessions, and provide gym services.
- To Improve Your Experience: To personalize and enhance your gym experience, including offering personalized fitness programs and recommendations.
- To Communicate with You: To send important updates regarding your membership, promotions, event announcements, and class schedules.
- To Process Payments: To manage billing, payments, and account maintenance.
- To Comply with Legal Obligations: To meet legal and regulatory requirements, such as responding to requests from law enforcement.
3. Sharing Your Information
We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your information with trusted third parties for the following reasons:
- Service Providers: Third-party vendors who help us operate the gym, process payments, and manage bookings (e.g., payment processors, email providers, booking systems).
- Legal Requirements: If required by law, we may share your data to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, and regular monitoring of our systems. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee the absolute security of your information.
5. Retention of Data
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy. When your personal data is no longer needed, it will be securely deleted or anonymized.
6. Your Rights
You have the right to:
- Access Your Information: Request a copy of the personal data we hold about you.
- Update Your Information: Correct or update any inaccurate information.
- Delete Your Information: Request that we delete your personal data, subject to legal and contractual obligations.
- Opt-Out of Communications: Unsubscribe from marketing communications by following the instructions in our emails or contacting us directly.
- Object to Processing: In certain circumstances, you can object to the processing of your personal data.
To exercise these rights, please contact us at info@resolutefitnessalbury.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies on our website and apps to enhance your experience, analyse usage patterns, and improve our services. Cookies are small text files stored on your device that help us remember your preferences and activities. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of our services.
8. Third-Party Links
Our website or services may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of those sites before providing them with any personal data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website, and the effective date will be updated accordingly.
10. Contact Us
If you have any questions or concerns about our privacy practices or wish to exercise your rights regarding your personal data, please contact us at:
The Albury Gym
Estate Workshops, Albury Estate, Albury, Guildford, GU5 9AF
arnoldmxp@aol.com
07407 532057
By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.